SAP APPLICATION SUPPORT SERVICE
SAPIntelect, SAP Application Support and Maintenance services (ASM) is a more flexible way of managing and optimizing SAP business applications for our customers. Hexaware SAP ASM models is designed to assist IT Managers achieve the most cost-effective way to reduce the support and maintenance cost while continually improving and stabilizing the SAP environment. Our SAP ASM services is committed to establish a high performance, quality operation by providing reliable support processes, focused information on services, and flexibility and the ability to recognize trends and adapt quickly to technical and business needs of our customers.
SAPIntelect support models combines the tradition support models with flexi models of outsourcing as much or as little of their SAP application support as makes sense for their business, and adjusting that balance in step with changing priorities, resources and new opportunities.
The delivery model can be:
•On site: All the consultant are located at customer premises
•Right-site: Some key consultants shall be at customer premises where as other would be at Sapintellect service delivery center.
•Remote (dedicated): The AMS consultants shall be located at Sapintellect service delivery center
•Remote (Shared): AMS team will be a shared with 2 or more consultants, thereby optimizing the cost of support.
SAPIntellect's SAP Application support includes:
Help Desk support: The continuous helpdesk support for SAP Application management services and call resolution is enabled through a centralized help desk with 24/7 coverage, support through web, phone, email and chat channels and improvement in incident management through training programs for helpdesk users.
Functional and Technical Support: SAPIntellect's SAP AMS incorporates functional and technical support which includes business analysis, functional enhancements where required and technical enhancement of RICEF (Reports, Interfaces, Conversions, Enhancement and Forms). Enteg’s functional experience developed after years of experience across different industries, domains and geographies, assists clients in change management initiatives in SAP R/3 modules and mySAP business suite. Technical support includes ALV reports, smart forms, user exits and BADI, LSMW, Workflow, ALE/EDI and Business Warehouse.
System Administration and Monitoring: SAPIntelect’s SAP Application Management services includes a team which supports implementation and rollout for new SAP projects through system configuration support and transport management. We also monitor SAP system performance and execute corrective and routine maintenance activities such as back-up and archival through SAP solution manager.
Benefits of SAPIntellect’s SAP Application Management Services:
We support round-the-clock operations with consultative, technical expertise and infrastructure support. Our efficient on-shore and off-shore delivery of application services enable cost-efficient and flexible operations ensuring uninterrupted business operations and ongoing productivity improvement in your organization. Enteg’s SAP AMS will provide you the freedom from focusing on aspects such as regulatory compliance, global standardization, recruiting, training and retaining resources, etc. You can now focus on streamlining business processes, reducing total cost of ownership and on mission-critical objectives, which matter the most to your organization. In addition, the program provides the flexibility to scale up or down when needed to meet changing business environments.
In summary, SAPIntellect’s SAP AMS program ensures:
Predictable and transparent support costs
Reliable and sustainable operations
Agility and flexibility to scale in order to align with changing business environments
Unmatched expertise to suit medium to large enterprises
Freeing up customer time and resources to focus on core operations
Offshore Global Delivery Centre
Sapintellect Consulting Services & Software Solution Pvt Ltd
C/o SBS Space,156, 27th Cross Rd, Jayanagar 6th Block, Jayanagara Jaya Nagar, Bengaluru, Karnataka 560070
Tel : +91 80 26723589
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